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Help centre

How can we help?

Answers on running an audit, reading the report, plans and your data.

Running an audit

How does ProCurveUX analyse my website?
ProCurveUX loads your site in a real browser at desktop and mobile sizes, interacts with it, and checks every page against 120+ rules drawn from UX laws, Nielsen's usability heuristics, visual design principles and WCAG 2.2 accessibility guidelines. Each finding is tied to a specific element with a screenshot and a fix.
How long does an audit take?
About 60 seconds per page. Heavy pages, or sites with bot protection, can take a little longer.
Do I need to install anything?
No. There's no script, no code snippet and no browser extension. Paste a URL and ProCurveUX does the rest from the outside.
Can I audit a site I don't own?
Yes, any public URL. Agencies use it on prospects, and teams use it to benchmark competitors. ProCurveUX only views pages the way a normal visitor would. It doesn't log in, submit forms or bypass access controls.
Can ProCurveUX audit pages behind a login?
Not yet. ProCurveUX audits publicly reachable pages. For logged-in areas, audit a public staging or preview URL.
Is the free audit really free?
Yes. Your first full audit costs nothing and includes every check and every finding. All you need is an email address. There's no card and no trial that turns into a charge.

Reading a report

How accurate are the findings?
ProCurveUX is most reliable on things it can measure, such as contrast, tap-target size, missing labels, heading structure, layout shift and CTA prominence. Judgement calls like brand fit, copy tone and complex flows are marked "needs manual review," and you get a short checklist for them. Treat it as a thorough first pass, not a final verdict.
Does ProCurveUX replace a UX designer?
No. It replaces the slow, repetitive first pass of a review: finding and documenting the measurable problems. It doesn't replace user research, testing or design judgement. Designers use it to start reviews with the basics already covered, and founders use it to know what to ask a designer for.
Can I share or export the report?
Yes. Every report, including the free one, exports as a PDF with annotated screenshots, and you can send it straight to your developer, client or team.
How is ProCurveUX different from Lighthouse or heatmap tools?
Lighthouse scores performance and SEO. Heatmaps show what visitors do once you've installed a script and collected traffic. ProCurveUX checks usability, design, conversion friction and UX laws on day one, with no script, and ranks fixes by your goal.

Plans and billing

How do I start a paid plan?
Choose Get Starter, Get Pro or Get Agency on the pricing section. That opens our contact page with the plan already chosen. Send the form and we email you within one working day to set the plan up. Nothing is charged on this website.
What do the plans cost?
Your first audit is free. After that: Starter is $5 a month for 5 audits; Pro is $9.90 a month for 15 audits; Agency is $19.90 a month for 40 audits.
Which plan should I choose?
Pick by how often you audit. Starter: for founders and freelancers checking a site now and then. Pro: for designers and small teams auditing every release. Agency: for agencies auditing many client sites. If you're unsure, choose “Not sure yet” on the contact form and tell us what you need.
How do I pay, cancel or get a refund?
Plans are set up by hand, so we send payment details in our reply, before the plan starts. Renewals, cancellation and refunds are covered in our Terms of service.

Account and data

What happens to my data?
We store the URL, screenshots and findings so you can view and compare your reports. You can delete any report at any time. We don't sell your data, and we don't use your reports to train AI models.
How do I ask to see or delete my data?
Send us a message through the contact form, from the email address you used. Our Privacy policy explains your rights and how quickly we respond.
Why do you need my email to run an audit?
An email address is all the free audit asks for. We keep it with your audit and may contact you about your results. We don't sell it.

Still stuck?

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See how your own site measures up.

Paste a URL. Every finding comes with the element, the rule behind it and the fix.

Free first audit. Just your email. No card, no install.